Frequently Asked Questions

▸ What can I do if the time required for processing the submission has passed and I still do not see my claim in the status center?

Please send us an email and our team will assist you:

Our customer service hours are 8:00 AM - 4:00 PM AZ.

If you are unable to reach us during our hours of live operation, don't hesitate to send us an e-mail at rewards@brandsource.com

▸ How can I find the status of my rebate submission?

Under "My Account" click Status Center and leave all filters blank. Then click on the Search button.

▸ Why can't I find my rebate status?

We could not find an exact match for the information you entered. Please confirm you entered your personal information exactly as you provided it on your submission form. You may refer to your "Claim Submitted" email to find your Claim ID #.

▸ What does my claim status mean?

In Process - Validating claim information

Approved - In process of ordering rebate incentive

Denied - Submission is not valid for rebate incentive

▸ How long does it take for my claim to be reviewed?

It typically takes 2-3 weeks for your claim to be reviewed. Once it is reviewed you will get an email letting you know the claim status. You can check the claim status by logging in, going to My Account/Status Center. Here you can leave all filters blank and click search.

▸ When will I get my gift card?

Once approved it takes about 8-12 weeks before your gift card is sent to you.

← Back to Home