Under My Account (upper right corner on the page), click My Claims.

You will see a list of all rebates you have submitted through our system.

You can upload your proof of purchase during the rebate submission process.

Accepted file formats include:

• .jpeg
• .jpg
• .pdf
• .png
• .gif

Upload limits:

• Up to 10 files per claim
• Each individual file must be under 8 MB
• Total combined file size must not exceed 10 MB

Please ensure all documents are clear and legible to avoid delays in processing.

It can take up to 2 weeks for your claim to be reviewed.

Once reviewed, you will receive an email notification with the updated claim status.

You can also check your status at any time by logging in to ezrebates.net and visiting My Account -> My Claims.

If your rebate has not been either approved or denied after the standard processing time, please contact our customer service team by email at rewards@claims.ezrebates.net.

Please allow up to 48 hours for a response.

Email is the fastest and preferred way to receive assistance.

• Submitted - We are reviewing and validating your claim information.
• Approved - Rebate incentive is approved and being ordered. Please allow 8-12 weeks for your rebate to be paid.
• Denied - Submission does not qualify for the rebate incentive.
• Needs More Information - We will be reaching out with a request for any missing or incomplete information.
• Fraud Review - We have flagged the submission as possible fraud. This does not necessarily mean your claim will be rejected; however, it does indicate we are taking a closer look and may be in touch if we need clarification concerning the rebate details.
• Paid - This means your rebate is approved and you should be expecting an email from Elite Rewards within 2-4 business days to finalize your reward delivery.

Once approved (after initial 2 weeks), it takes approximately 8-12 weeks for your gift card to be processed and for an email to arrive.

Once an email has arrived regarding payment of your rebate from Elite Rewards, you will have a choice to receive your payment via a virtual prepaid card or a physical prepaid card.

• Virtual Card: Issued via email within 1-2 days after you receive your rebate email from Elite Rewards.
• Physical Card: Delivered by mail within 1-2 weeks after you receive your rebate email from Elite Rewards.

Please be sure to check your email spam/junk folders for your rebate before reaching out to customer service.

If you have questions that are not answered above, our customer service team is happy to help.

Please contact us by email at rewards@claims.ezrebates.net.

Please allow up to 48 hours for a response.

Email is the fastest and preferred way to receive assistance.

Yes, all rebate reward cards are issued with an expiration date after 6 months.

Please review the materials provided with your card or the details included in your rebate email to confirm the expiration date and any applicable terms and conditions.

We recommend using your rebate card promptly to ensure you receive the full value of your reward.

If you have already received a rebate/reward email and are experiencing issues with redeeming your card or have questions about how the card can be used, these inquiries are handled by Elite Rewards, our rebate fulfillment partner.

Please contact Elite Rewards customer care directly at:

customercare@eliterewards.biz or 1-866-354-8321

Elite Rewards can assist with:

• Card activation or redemption issues
• Questions about where or how the card can be used
• Lost or replacement cards
• Any errors related to the rebate email or card delivery